How long does order processing take?
In-stock orders are normally processed within one to three business days, Monday through Friday, excluding applicable public holidays. Large, made-to-order, or backordered items may require additional time disclosed on the product page or in the Order Confirmation.
Do you offer international delivery?
International delivery times vary by destination and shipping method. The estimated timeframe shown at checkout applies to your order. Customs clearance, local carrier schedules, and remote-area delivery may add time.
Checkout confirms whether an address can be served. We do not publish regional transit times when carrier data is unavailable.
Will I have to pay duties or import taxes?
The customer is responsible for import duties, brokerage charges, import taxes, or similar destination charges unless checkout expressly states that they are included.
Where can I track my order?
Use the Order Tracking page with your order number and the email address used at checkout. A carrier’s first tracking scan may take up to 48 hours to appear after dispatch.
How do I request a return?
Review the Returns & Refunds Policy, then contact questions@aurelwrist.com with your order number, reason for the request and relevant photographs. Do not send an item back without prior authorization.
How can I contact customer support?
Contact questions@aurelwrist.com or use the Contact Us page.